Frequently Asked Questions

Frequently asked questions

How do I go about placing an order?


We make it super simple in guiding you to choose the perfect candle design for your event. Once you choose your style, you will be given multiple options to choose from. Select the one that fits your event. Choose the quantity, dd your names or initials (dependent on the design) and date, and we do all the rest. Once you place your order, you will receive a .pdf document showing what your candle will look like. Approve the poof, and you are all set. Sit back and relax for your amazing package to arrive.




Can I make changes to the order?


We want you to be happy with your purchase. Once you receive proof from us, you can make any changes (that your chosen design allows) you would like. You will then receive another confirmation for you to approve. Please note that each set of changes will change the date your candles will be made and sent to you.




Can I change the design style?


Yes! We want you to love your design and we know that things change. Please make sure you let us know that you would like to change your design before you approve the proof. Once the proof is approved and the candles go into production it will be very hard to make changes but not impossible :)




How long does it take to recive my order?


Once the proof is approved orders are shippied within two weeks. For extra large orders of 50 or more please allow an additional week. If you need the candles much sooner please contact us and we will do our best to accomodate your timing but cannot guarantee.




Do you shipp anywere in the US the World?


Yes, we ship anywhere in the United States and the World. Please allow extra time to oversees shipping.




Can I mix design styles in the same order?


Yes, mixing design styles work for you and your event you are more than happy to do so. Have fun experimenting. Just please note that the quantity discount does not apply if you are ordering different designs.




Can I do one label style on the candle and another on the box?


Yes, yes, and yes. We love when people choose complementary designs and create looks that are entirely theirs. Have fun, it's your party do it your style.




I love your candles, do you sell individual candles I can purchase?


We love that you love our designs and candles, so we will be offering different designs every month for individual purchase. Join our mailing list to find out when each design will be available. They will be available for a limited time in limited quantities, so order them quickly.




Do you except returns?


At this time, all custom orders are final. But if your order has not shipped out yet, please reach out to us as soon as possible so we can do our best to make any necessary changes before your order ships.




Can I submit my own design?


If you are interested in submitting your own design, please contact us; we always like working with other creatives.





 
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